Question 1

How do I book a cleaning?

Accepted Answer

You have three options: book online through our website, call us at (514) 819-9862 to speak with an expert, or fill out our quote request form and we will do our best to reach out today or tomorrow with a customized quote. During the high season, it may take a little longer.

Question 2

What areas do you serve in Montreal?

Accepted Answer

We serve Montreal, Laval, Longueuil, and the West Island. If you are unsure whether your area is covered, give us a call and we will let you know.

Question 3

What are your hours of operation?

Accepted Answer

Our office is available Monday to Friday from 8AM to 6PM, and Saturday from 9AM to 5PM. Cleaning appointments can be scheduled within these hours based on availability.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home. Many clients provide us with a key, lockbox code, or building access instructions. We recommend being present for the first visit to do a quick walkthrough with your cleaner so they understand your preferences.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking at least 2-3 days in advance for recurring services. For one-time deep cleans or move in/out cleans, booking a week ahead is ideal. That said, we do our best to accommodate last-minute requests when possible.

Question 6

What types of cleaning services do you offer?

Accepted Answer

We offer Recurring Housekeeping (weekly, bi-weekly, monthly), Deep Cleaning, Move In/Move Out Cleaning, Airbnb Turnover Cleaning, and Commercial Cleaning for offices, medical clinics, daycares, condos, and retail spaces.

Question 7

How much does recurring house cleaning cost?

Accepted Answer

Our recurring cleaning service offers competitive rates that vary based on frequency - weekly service provides the best value, followed by bi-weekly and monthly options. Each session includes a 3-hour minimum with professional-grade equipment and eco-friendly products. Additional time beyond 3 hours is billed at an affordable hourly rate depending on your frequency. Contact us at (514) 819-9862 for a free personalized quote tailored to your home size and needs.

Question 8

How much does a deep clean cost?

Accepted Answer

Deep cleaning is priced competitively with a 3-hour minimum. Inside oven or inside fridge cleaning is included in the base price. Additional time is billed hourly. Optional add-ons like interior window cleaning, wall washing, or inside cabinet cleaning are available for an additional fee. Every home is different, so we provide customized quotes. Call (514) 819-9862 or request a quote online for accurate pricing based on your specific needs.

Question 9

How much does a move in/move out clean cost?

Accepted Answer

Move in/move out cleaning services are priced based on the size and condition of the property, with a 3-hour minimum. This includes inside oven or inside fridge cleaning. Additional time is billed hourly after the first 3 hours in 30-minute increments. For an accurate quote based on your specific property, please call us at (514) 819-9862 or fill out our online quote request form.

Question 10

Are taxes included in the prices?

Accepted Answer

No, all prices listed are before applicable taxes. GST and QST will be added to your final invoice.

Question 11

What is included in a recurring cleaning?

Accepted Answer

Our recurring service covers kitchen cleaning (counters, stovetop, appliance exteriors, sink, floors), bathroom sanitization (toilet, tub, shower, sink, mirror, floors), living area dusting and vacuuming, bedroom tidying and bed making, and floor steam cleaning throughout. Each checklist is fully customizable to your specific needs.

Question 12

What is the difference between a deep clean and a recurring clean?

Accepted Answer

A recurring clean maintains your home on a regular schedule and covers standard surfaces and areas. A deep clean is more intensive and includes things like inside oven or inside fridge cleaning, detailed scrubbing of grout and tile, baseboards, light fixtures, and more thorough attention to areas that accumulate buildup over time.

Question 13

Can I customize what gets cleaned?

Accepted Answer

Yes. Every checklist is fully customizable. You can add or remove tasks, prioritize specific areas, and include optional add-ons like interior window cleaning, wall washing, inside cabinets, laundry, ironing, dish washing, and more. Just let us know your preferences.

Question 14

What optional add-ons are available?

Accepted Answer

Available add-ons include interior window cleaning, wall washing, inside cabinet cleaning, laundry and folding, ironing, dish washing, fridge or oven deep cleaning, organizing, and pet hair removal. These can be added to any service.

Question 15

Will I have the same cleaner every time?

Accepted Answer

Yes. For recurring services, you are matched with one or two dedicated cleaners who become your dedicated cleaner. They learn your preferences, remember your details, and treat your home like their own. This consistency is one of the biggest things that sets us apart.

Question 16

Are your cleaners background checked?

Accepted Answer

Yes. Every cleaner undergoes a thorough background check before joining our team. Beyond that, we also do what we call a "vibe check" - we select agreeable, friendly people who treat your space with respect.

Question 17

Do your cleaners speak English and French?

Accepted Answer

100% of our cleaners are fluent in English. Most also speak French. Clear communication is a core part of our service. You explain your preferences once, and we remember them.

Question 18

Are your cleaners insured?

Accepted Answer

Yes. We are fully insured and bonded. In the unlikely event that something is damaged during a cleaning, you are completely covered.

Question 19

How are your cleaners trained?

Accepted Answer

Each cleaner is hand-selected and trained one-on-one through our GoodClean program. They learn professional techniques including steam cleaning, carpet extraction, upholstery stain removal, and proper use of eco-friendly products. We maintain hotel-level standards for every clean.

Question 20

Do your cleaners bring their own supplies and equipment?

Accepted Answer

Yes. Our cleaners arrive with all necessary professional-grade equipment and eco-friendly products. This includes steamers, vacuums, mops, and all cleaning solutions. You do not need to supply anything.

Question 21

What cleaning products do you use?

Accepted Answer

We exclusively use EPA Safer Choice and EWG (Environmental Working Group) verified products. For recurring services, we prioritize EWG verified products which are the gold standard for safety. For deep cleans, we sometimes use EPA Safer Choice products that offer stronger cleaning power while maintaining strict safety standards.

Question 22

Are your products safe for children and pets?

Accepted Answer

Yes. All our products are certified safe for children and pets without compromising on sanitization standards. We avoid bleach, ammonia, volatile organic compounds (VOCs), and chemical irritants. When we say eco-friendly, we mean real health and environmental standards, not just marketing.

Question 23

Do you use steam cleaning?

Accepted Answer

Yes. Every cleaning service includes floor steam cleaning at no extra charge. Our steamers reach 275 degrees Fahrenheit, killing 99.9% of bacteria, viruses, dust mites, and early-stage mold. We also use steam to clean ovens, fridges, appliances, bathtubs, and upholstery for deep clean options.

Question 24

How do you prevent bacteria from spreading between homes?

Accepted Answer

We wash our steam mop pads before each clean and use fresh cleaning cloths for every home. This prevents bacteria spillover from house to house, keeping your floors, tubs, and sinks chemical-free and truly clean.

Question 25

Can I pause my recurring cleaning subscription?

Accepted Answer

Yes. You can pause your subscription anytime, whether for travel, vacation, or any reason. When you return, you keep your same preferential rate. There are no penalties or long-term commitments.

Question 26

What is your cancellation policy?

Accepted Answer

Cancellations made less than 24 hours before your scheduled cleaning will incur a $75 fee. We ask for at least 24 hours notice so we can reassign your cleaner. Cancellations with more than 24 hours notice are free of charge.

Question 27

Can I reschedule my cleaning?

Accepted Answer

Yes. You can reschedule your cleaning with more than 24 hours notice at no charge. Simply call us at (514) 819-9862 or send us an email and we will find a new time that works for you.

Question 28

Is there a commitment or contract for recurring services?

Accepted Answer

No. There is no contract or long-term commitment. You can cancel or pause your recurring service at any time without fees. We earn your loyalty through quality, not contracts.

Question 29

What if I am not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority. If something was not done to your standards, contact us within 24 hours and we will send someone back to address the issue at no extra cost.

Question 30

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and e-transfers. Payment is processed after your cleaning is completed.

Question 31

When am I charged for the cleaning?

Accepted Answer

You are charged after the cleaning is completed. For recurring services, your card on file is charged automatically after each session. You will receive an itemized receipt by email.

Question 32

Do you offer tips for cleaners?

Accepted Answer

Tips are always appreciated but never expected. If you would like to tip your cleaner, you can do so directly or add it to your payment. Our cleaners earn a living wage regardless.

Question 33

What types of commercial spaces do you clean?

Accepted Answer

We clean offices, medical clinics, daycares, condo buildings (common areas), retail stores, and other commercial facilities. Each space receives a customized cleaning plan tailored to its specific needs and industry requirements.

Question 34

Do you have commercial-grade equipment?

Accepted Answer

Yes. For commercial clients, we use industrial floor scrubbers, pressure washers, commercial steam cleaners, HEPA vacuums, floor buffers, carpet extractors, professional window cleaning tools, and ride-on sweepers depending on the size and needs of your facility.

Question 35

What is the QR code feedback system?

Accepted Answer

Our unique QR code system allows your employees or tenants to scan a code and provide instant feedback after each cleaning. This ensures accountability and gives you real-time visibility into the quality of service being delivered.

Question 36

How do I get a commercial cleaning quote?

Accepted Answer

You can request a commercial quote by calling (514) 819-9862, emailing customercare@thegoodcleaners.ca, or filling out our online commercial quote form. We offer free consultations and will create a customized plan for your space.

Question 37

Do you offer cleaning for Airbnb and short-term rentals?

Accepted Answer

Yes. We specialize in fast, thorough turnover cleaning for Airbnb hosts. Our service includes complete bedroom cleaning with fresh linens, bathroom sanitization, kitchen deep cleaning, floor mopping, trash removal, and property inspection.

Question 38

Can you accommodate same-day Airbnb turnovers?

Accepted Answer

Yes. We offer same-day and next-day cleaning to accommodate back-to-back bookings. We work around your guest check-in and check-out times to ensure the property is guest-ready.

Question 39

Do you provide damage reporting for rental properties?

Accepted Answer

Yes. Our cleaners conduct a property inspection during each turnover and will report any damage or issues they notice. This helps protect your property and gives you documentation between guests.

A Clean Space Means Better Business

Spaces We Keep Spotless

Office Suites

Strata & Condo Commons

Commercial Common Areas

Daycares & Preschools

Medical & Wellness Clinics

Small Business & Boutiques

Why Businesses Choose Us

Flexible Scheduling

Fully Insured

100% Satisfaction

Trained Professionals

Photo Verification

Eco-Friendly Products

Meet Chelsey, Your Team Manager

When Excellence Becomes Second Nature

Professional-Grade Equipment

Ready for a Cleaner Workspace?