Question 1

We have a dog and two kids. Does that change the visit?

Accepted Answer

Only in the good way: we plan for it. Pet hair on hardwood responds well to the F275 steam pass, and school-day pickups mean the house gets messy in a pattern your regular cleaner learns by the second or third visit.

Question 2

Can you come while the kids are home from school?

Accepted Answer

Yes. Many NDG families book the visit for a school morning or an after-school window. Your cleaner works around the routine — naps, homework, snack time — without needing you to step in.

Question 3

My basement has a half bathroom and a rec room. Included?

Accepted Answer

Included. Bathrooms and living spaces below the main floor are part of the standard visit, not an extra. Tell us the room count when you book and the price is settled before we arrive.

Question 4

Weekly or bi-weekly for a family of four?

Accepted Answer

Weekly, usually. A household of four with a pet has a baseline of mess that bi-weekly struggles to beat. Start there if you like, then move to weekly — the change takes 48 hours, no penalty.

Question 5

Is there a transportation fee for NDG?

Accepted Answer

No. There are no transportation fees anywhere on the Island of Montreal. From $105 is the starting price of the visit itself.

Question 6

Do I get the same cleaner every visit?

Accepted Answer

Yes, that's how we work. Your cleaner learns your home — which bathroom needs the fan, where the dog leash hangs — and keeps your standard between visits. If someone is away, we tell you who's coming instead.

House Cleaning in NDG