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Safety Protocols

We have updated our procedures to protect you and our cleaners. Here are some of the protocols we use to ensure the healthiness of your home during each clean. 

  • Cleaners wash their hands upon entering and, and every 2 hours at least

  • Use EWG-registered cleaning disinfectants

  • Steam cleaning whenever possible. EWG approved cleaning products when steaming isn't enough. 

  • No use of ammonia, bleach, or other harmful chemicals studied to affect long term health indicators 

  • Washing mop pads before each clean

  • Using colour coded micro-fibre cloths to prevent cross contamination

  • If exposed to COVID-19, will not clean until cleared by a medical professional

We likewise ask that you take steps in order to keep our cleaners safe. 
Prior to your clean, please determine whether in the past 14 days, you or your household members have:
  • Experienced COVID-19 symptoms

  • Tested positive for COVID-19

  • Had close contact with confirmed or suspected COVID-19 cases

Please Note

If any of the above apply to you, please do not schedule a clean and resume our services once you can answer "no" to all three. We will waive your cancellation fee if you cancel due to illness.

If there are other measures you want us to take, let us know and we’ll try our best to accommodate you. For example, if you would like our cleaners to use a particular cleaning solution, just let us know and leave it in plain sight for our cleaners.


The term biohazard refers to any biological materials (microorganisms, viruses, plants, animals, or their byproducts) that pose a threat to the health of living organisms. Please see if you would like to know more about what constitutes a biohazard.


As a professional cleaning service, the safety and cleanliness of our clients' homes is our top priority. If our cleaners come into contact with any biohazard while cleaning your home, the cleaner may be instructed to leave the jobsite immediately to disinfect their clothing, supplies, equipment and vehicle. A hazard fee of up to $200 will be added to your next invoice to compensate the cleaner for the added risk to their health, time spent sanitizing their equipment and any associated lost works hours.

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